Luna Trust Technologies LLC – Returns & Refunds Policy

Last Updated: July 11, 2026

Because our products are digital goods delivered instantly via Internet download, all sales are final. We operate a strict NO REFUNDS and NO RETURNS policy for change of mind or accidental purchases.

Unlike physical goods, digital files cannot be “returned” or “unbought” once access or download links are granted. By completing your purchase on our website, you explicitly acknowledge and agree that you lose your right of withdrawal and refund.

Exceptions to this policy are made ONLY under the following circumstances:
1. Duplicate Purchases: If you accidentally purchased the exact same product twice in a single transaction, we will gladly refund the duplicate charge.
2. Technical Issues: If the digital file is corrupted or technically defective and our support team cannot resolve the issue or provide a replacement within 7 business days of being notified.

To request an exception based on the criteria above, please contact our customer care team at info@moonlightmemory.com with your order number and proof of the technical issue.

Luna Trust Technologies LLC
Albuquerque, NM 87110 USA